Shipping & Delivery

Shipping & Delivery Policy

Last Updated: October 16, 2025

At Papa Grey Store, we are committed to making your shopping experience smooth, easy, and reliable. This policy explains how we process, handle, and ship your orders so you always know what to expect.

Order Processing & Handling Time

We work quickly to get your order out the door. Most orders are processed and shipped within one business day after payment has been confirmed. Orders placed on weekends or holidays will be shipped the next business day.

Once your order leaves our facility, you’ll receive an email confirmation with a tracking number so you can follow your package in real time.

Delivery Time and Shipping Cost

After leaving our warehouse, your order usually arrives within 2–4 business days. Standard shipping is charged at a flat rate of $6.99 for each order, regardless of size or weight.

We primarily use UPS Ground or FedEx Ground for safe and reliable delivery. If you prefer another available shipping option, you can select it during checkout.

Shipping Coverage

We proudly ship to all 50 U.S. states, including:

• Alaska
• Hawaii
• Puerto Rico
• Guam
• U.S. Virgin Islands
• APO/FPO military addresses

Delivery Estimates

Delivery times of 2–4 business days are approximate and may vary depending on carrier routing, weather conditions, holidays, or unforeseen delays. While we do everything possible to ensure timely delivery, occasional delays may occur beyond our control.

Lost or Damaged Packages

Your satisfaction matters to us. If your order is lost, significantly delayed, or arrives damaged, please contact us within seven days of the expected delivery date at support@papagreystore.com. Include your order number and, if applicable, photos of the damaged product. We will work with the carrier to resolve the issue promptly and, if necessary, provide a replacement or refund.

Helpful Tips for Smooth Delivery

• Check your shipping address carefully: Ensure your address is accurate and complete before completing checkout.
• Choose a secure delivery location: Whenever possible, use an address where someone can receive the package in person.
• Track your shipment: Use the tracking number provided to stay informed about your order’s progress.
• Contact us promptly: If you notice a delay or tracking issue, let us know immediately so we can investigate and assist.

Our Commitment

We are dedicated to ensuring your order arrives safely, quickly, and in perfect condition. For any questions or concerns regarding your shipment, please reach out to our team at support@papagreystore.com — we’re here to help.

Papa Grey Store LLC
1530 N Van Buren Street
Huntingburg, Indiana 47542
United States
Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)