Refund Policy

Refund Policy

Last Updated: October 16, 2025

Your satisfaction is our top priority. If any issues arise, this policy outlines how refunds are handled clearly and fairly.

Refund Timeframe

After approval, refunds will be processed within 14 business days. If there’s any unexpected delay, contact our support team and we’ll make it right.

Secure Transactions

For your safety, all refund transactions are processed through PayPal. For additional details on payment methods, please review our Billing Terms and Conditions.

Refund Eligibility

Once we’ve received and inspected your returned item, we’ll notify you by email regarding your eligibility for a refund. Approved refunds are issued to your original payment method within the stated processing timeframe.

Delayed Refunds

• Check first with your bank, credit card provider, or payment service.
• If the delay persists, please contact Papa Grey Store Support for assistance.

Sale Items

Only regular-priced items are eligible for refunds. Sale and clearance items cannot be refunded.

Exchanges

We accept exchanges only for items that are defective or damaged. To begin the process, please email us at support@papagreystore.com and send your item to the return address provided by our team.

Papa Grey Store LLC
1530 N Van Buren St
Huntingburg, IN 47542
United States
Email: support@papagreystore.com
Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)